Refund Policy

TuneUp Distro charges no subscription or upfront fees — we earn a share of the royalties we collect for you. See our pricing page for how the split works.

This policy explains how payouts, advances and any other charges are handled, and when a refund review applies.

TuneUp Distro does not bill subscriptions, upload fees or per-release charges. We earn a share of the royalties we collect for you, so there is no recurring fee to refund.

If we ever introduce a paid service and you are charged in error (for example a duplicate charge), email support@tuneupdistro.com and we will review your request within 14 days.

When you request a payout, we review your balance, identity and bank details. If approved, we send the wire to the bank account you provided.

After the wire has been sent, the payout is final and cannot be reversed or refunded by TuneUp Distro. If you entered incorrect bank details, you must recover the funds through your own bank or the receiving bank.

We may withhold or reverse a payout while we investigate suspected artificial streaming, fraud, rights disputes or a violation of our Terms of Service.

An advance is money we pay you early against your future royalties. It is not a purchase, subscription or deposit.

The advance is recouped from your future royalties until it is fully repaid. Until then, new royalties are applied to the outstanding advance balance before being available for withdrawal.

If your catalogue stops earning before the advance is fully recouped, the remaining unrecouped balance may be written off at our discretion or, where the advance agreement provides, may become repayable.

Each advance offer shows its recoupment terms before you accept it.

We send payouts for the approved amount. Any receiving fees, intermediary bank fees, currency conversion fees or taxes charged by your bank, government or payment network are outside our control and are not refundable by TuneUp Distro.

If we pay you more than you are owed because of a calculation error, duplicate payout, reversed platform payment or fraud, we may deduct the overpaid amount from your future royalties or request its return.

We will notify you before making a correction and provide the reason and amount.

If you choose a paid service offered by a third party through a TuneUp Distro link or integration, that third party's refund policy applies. TuneUp Distro is not responsible for refunds of third-party charges.

If you believe a fee was wrongly charged, or you were overpaid or underpaid on a payout, email support@tuneupdistro.com within 14 days of the transaction or payout.

Include the date, amount, transaction or payout reference, and the reason for your request. We review and respond to refund requests within 14 days.

We may update this policy as the service changes. The latest version will always be posted here with an updated date.

For refund questions, contact support@tuneupdistro.com.